Frequently asked Questions

All the important information at a glance

Here you can find the most important answers to questions we are asked frequently.
For further questions please contact us via email:  or via phone:  0043 6412 6222.

1. Bed linen & towels

Bed linen:

On your arrival the beds will have been made.    On the day of departure the beds have to be stripped. Laundry baskets will be provided.


You will have to bring your own towels and bath towels!
Carers of school and youth groups will be provided with those.


2. Single rooms for teachers and carers

For school - and youth groups we only can provide a limited amount of single rooms. The hotel decides about the possible number of single rooms that can be provided for each group.

When providing a double room or dorm for only one person, single room surcharge is applicable.


3. Check in & Check out


On your day of arrival the rooms will be available from 2 pm (sometimes earlier).


On the day of departure we kindly ask you to vacate the rooms by 9 am. If required, luggage can be stored in the hotel. 

Room plan for groups:

The room plan will be available to the group leader approx. one week prior to arrival.


4. Payment & Cerdit cards

We kindly ask you to pay your stay cash in EURO or via bank transfer prior to arrival.
We unfortunately cannot accept credit cards or EC-cards (cash cards). We ask for your understanding!

There is an ATM in Alpendorf (1km) to get cash out.


5. What you shouldn't forget!

Please don't forget to bring the following items:
  • slippers (wearing slippers is mandatory!)
  • tennis bats, skateboards, roller blades and protective gear (no rental of these at the hotel)
  • towels and bath towels
  • For all teachers or group leaders: list of attendees including names, dates of birth (schools: including a school stamp)


6. Nighttime peace

In a Youth Hotel, where young people meet, one has to expect a lot of cheerfulness and activity and therefore with a certain noise level.
To be able to recover from an exciting day, plenty of sleep is necessary!
In consideration of other guests, nighttime peace is to be held from 10 pm in the sleeping areas. 


7. Arriving by bus/car/train and parking possibilities

Arriving by bus/car:

You can drive right up to the hotel. There is a spacious, free parking space. 
For your arrival in Winter we advice you to bring snow chains.

Arriving by train:

The train station of St. Johann im Pongau is situated 4 km from the Youth Hotel Weitenmoos. Right in front of the Station you will find a taxi stand. 
If desired we are happy to organise a shuttle service to and from the train station to the Youth Hotel when arriving and departing.


8. Renting sports gear & sound system

Renting sports gear:

For making use of our recreational facilities you may borrow all sorts of sports gear for a deposit of €10,- at the reception (except for: tennis rackets, skateboards, roller blades, helmet and protective equipment).

Amplifier & CD-Player:

Will only be lent directly to the teacher & carer.


9. Safety of our guests

Road safety:

All the recreational facilities are situated in a traffic-free environment; TÜV approved. (Technical Inspection Association)

Fire protection:

The hotel is equipped with a fire alarm system. There is a smoke detector in each room.


Around the Youth Hotel and the adjoined ski region there is no danger of avalanches.


10. Service facilities at the reception

  • cold drink vending machine
  • money-changer
  • hot drink dispenser
  • vending machine
  • WiFi

You can get postcards and stamps at the reception. Mailbox is emptied daily (except for weekends and public holidays).



11. Doctors, hospitals & pharmacies

General practitioners, medical specialists and pharmacies can be found in the city of St. Johann im Pongau, which is only 4 kilometers from the Youth Hotel. 
The closest hospital is in Schwarzach, 9 kilometers away.
You can find a list with opening hours and important telephone numbers in the teachers' and carers' lounge as well as at the reception.


12. Stores & shopping facilities

  • the Alpendorf-grocer in Alpendorf (1km)
  • Shopping - city St. Johann im Pongau (4km): here you have a big selection of shops of all kind.


13. Dogs & pets

Please understand that dogs & pets are principally not permitted in the Youth Hotel Weitenmoos.
In exceptional cases, bringing smaller dogs is possible only upon consulation.